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Introduction
Union Shopper thanks you for using and supporting our services.
These Terms of Use govern the use of unionshopper.com.au ("the website") and the ordering and/or purchase of any goods from it. The website is owned and operated by The Union Shopper Inc. (ABN 64 025 355 024).
If you need any assistance please contact our Member Services team on 1300 368 117 (view our trading hours), or email member@unionshopper.com.au.
Contents
Acknowledgment and acceptance of Terms of Use
Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms of Use"). Union Shopper reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms of Use.
Disclaimer and Limitation of Liability
Whilst every effort has been made to ensure that the information supplied on the website is accurate, it is subject to change on a regular basis and no warranty is given as to its accuracy. All material on the website is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication. Your use of Union Shopper and its website is at your sole risk.
Under no circumstances (including but not limited to any act or omission on the part of Union Shopper) will Union Shopper or any of its subsidiaries be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the website or any of its content.
Information and facilities in use on the website and contained within member eNewsletters is provided on the basis that users will be responsible for making their own assessments of the matters discussed and are advised to verify all relevant representations, statements and information before acting on any information contained in or in connection with the website.
Any samples of savings made by members are based on actual cases and are to be interpreted only as examples as prices can change daily specific to each case or individual purchase.
You expressly acknowledge and agree that Union Shopper does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Union Shopper is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.
To the fullest extent permitted by law, Union Shopper's liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of Union Shopper to the following:
- in the case of services supplied or offered by Union Shopper, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and
- in the case of goods supplied or offered by Union Shopper, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.
Intellectual property and restrictions on use of Content
All information, text, material, graphics, software and advertisements ("the Content") provided on Union Shopper is copyright protected. You may use the Content for your own personal reference only. Except for the temporary copy held in the computer's cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act) without the prior written approval of Union Shopper or its appropriate supplier.
You may not use any part of the Content on the website to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site or other means of distribution.
Strictly on the condition that you keep all Content intact and in the same form as presented on the Network (including without limitation all copyright, trademark and other proprietary notices and all advertisements), you may: a) use an industry-standard Web browser, download and view the Content for your personal, non-commercial use, or b) if you are an Internet service and/or access provider, supply the Content to your subscriber. You must not use the website in any manner or for any purpose which is unlawful or in any manner which violates any right of Union Shopper or any of its suppliers or which is prohibited by the Terms of Use.
Trademarks
The Union Shopper logo, and the logos of its subsidiaries on the website are registered trademarks of Union Shopper or its related bodies corporate. Other trademarks may be displayed on the website from time to time. These may belong to third parties. Nothing displayed on the Union Shopper website should be construed as granting any licence or right of use of any logo or trademark displayed on a website, without the express written permission of the relevant owner.
Termination
We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms of Use herein, we will not be held liable for loss or damage arising from the exercise of these rights.
PRIVACY
Our Privacy Policy constitutes part of these Terms of Use:
Privacy policy
At Union Shopper, we would like to assure you that we take your information and privacy very seriously. We want your experience with Union Shopper to be rewarding, enjoyable and as efficient as possible. To enable this to happen during the normal course of business, the personal information we receive from you needs to be current, complete and accurate. The following is a description of what we do and don't do with your details.
Union Shopper's Members Only area
Union Shopper has implemented a membership system which offers a more rewarding and personalised online shopping experience ("Union Shopper Membership"). To register as a Union member and obtain the full benefits of Union Shopper Membership, you register your details with us and 'login' as a member each time you visit the website. (Union Shopper Membership is not necessary to access some of our website functions.)
The benefits of Union Shopper Membership include: access to view and update your personal information; your own personalised home page on the website; exclusive access to the entire range of products and services offered by Union Shopper including detailed merchant information and offers, online enquiries, quoting, and specials; electronic newsletters; interactive tools and services; and access to exclusive competitions. Also, to keep you up to date with what's happening on the website, you have the option to receive member-only offers directly to your (and your partner's) email address from our selected merchants and regular updates of our products and services.
Collection of personal information
We collect personal information when we provide our services to you. We usually collect personal information directly from you, the Union member or your authorized spouse/partner, either by telephone or online.
Whenever you visit the website, our servers automatically record information about your usage, such as the time of the visit, its duration and the pages you visit. This is to help us understand what parts of our website all users enjoy the most and to help us ensure that promotions on the website are most directly relevant to your interests. If you have not identified yourself on the website, such as by registering for Union Shopper Membership or logging in as a registered member, the information we collect about you remains anonymous. Refer 'Use of Aggregrate Data'.
If you log in as a Union Shopper member
Once you have become a Union Shopper member, we collect personal information about you in order to provide you with full access to the many benefits available to you by being a member of an associated/affiliated Australian Union. When you first register for Union Shopper Membership, we collect information from you such as your name, address, suburb, telephone contacts, and e-mail, and will continue to add to your member profile as you interact more on the website, for example, if you enter a competition or subscribe to our newsletters.
Union Shopper does not share, disclose, sell, distribute, rent, licence, share or pass onto third parties personally identifiable information collected at our website or which you have provided to us unless we have your consent to do so.
Outside of information that you enter about yourself on the website, we also receive and store certain types of information when you interact with the website. This may be provided through the use of Cookies.
Cookies
Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. They record information necessary for certain website functions, such as remembering your preferences or settings.
The use of cookies can enhance your enjoyment of what we offer, because they help us personalise your experience of our website by providing us with aggregated information. This information can include: how users interact on our website, track which advertisements and promotions are effective; improve our content and therefore your shopping experience. We also use cookies to operate the Members only area, as they help us identify visitors to the website who have previously registered.
Be assured that cookies do not personally identify you, and do not send any information back to us about your computer or any other information on your hard drive.
Collection of credit card details and processing
Union Shopper does not provide online payment purchasing. Therefore credit card or other payment details are never stored on our website, our server, or our host's server. Collection of credit card details is conducted purely for transactions made either over-the-counter (in person), by telephone or by mail, to the user's discretion. All payment card details are used for a single transaction only and are recorded purely for accounting purposes.
Use of information and Union membership verification
Union Shopper will only collect personal information about you in the normal course of performing Union Shopper business activities, e.g. when placing an enquiry. Such personal information may include:
Member's full name
Residential address
Mailing address
Contact telephone number/s
Name of your Union
Union membership number
This information helps us to keep the service exclusive to genuine Union members and also means that member's details are accurate, avoiding the delays that can occur if contact phone numbers or addresses are not current. Verification of the member's eligibility to purchase through Union Shopper will be checked with the member's Union. Failure to comply with our use of information may result in loss of service.
It is important to note that we send periodical communications to people who have "opted in" to receive email updates and other forms of communicative material about products, services and special offers, and we retain the right to inform our customers of changes in our business operations from time to time. We intend to honour our members' rights to privacy and do not set out to "spam" our members in any way.
Use of aggregate data
Union Shopper may use personally identifiable information in aggregate form to improve our products and services including the website and make them more responsive to the needs of all members. With the assistance of our web hosting service and/or statistical utilities we do collect aggregated information on how visitors use the website.
The following core information on the usage of the Union Shopper website is obtained, and is not limited to:
- The number of page views (or page impressions) that occur on our pages;
- The names or nature of pages viewed by visitors;
- The number of unique visitors to our website;
- How long visitors (on average) spend on our website;
- From where (if anywhere) a visitor has been referred; and
- Common entry and exit points into our website.
This statistical compilation and analysis of information may also be used by Union Shopper or provided to others as a summary report for marketing, advertising or research purposes.
Union Shopper may also collect certain non-personal information to optimise our products and services including the website for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-personal information for internal purposes, including but not limited to improving the content of the website.
Use of collected information by third parties
Union Shopper may disclose your information to its service providers and contractors from time to time to help us to provide and market our goods and services to you. We may also share your information with third parties who provide prizes for competitions, surveys or member offers. If we do this we generally require these parties to protect your information in the same way we do.
Access to personal information
You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why.
Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date. Union Shopper provides you with the following online tools to manage your information, the tools of which will evolve as the website evolves:
My profile (to manage all personal details)
Newsletter preferences
Login information
Should any assistance be required please contact our Member Services team on 1300 368 117 (view our trading hours), or email member@unionshopper.com.au.
Lost Login and Password details
All information is kept private. Many members often forget details such as their passwords. We do not distribute these either via telephone or email, unless absolutely necessary. The member is provided instructions to reset their password rather than the actual password being given out. Union Shopper will never send private or sensitive details by email.
Security
Union Shopper is totally committed to all users and members' privacy and protects your data and security carefully.
We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.
All information submitted through the Union Shopper website is secured using Secure Sockets Layer (SSL) software.
While Union Shopper undertakes all reasonable steps to protect your personal information, unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Sending and receiving information over the Internet is at the user's own risk, however Union Shopper will do everything reasonably possible to ensure your data's security once we receive it.
Only authorised Union Shopper personnel have access to your personal information, which we maintain in a secure environment. It is Union Shopper's policy to never request payment details in an email. Do not ever submit your credit card or other payment details in an electronic messaging format.
Supplier services
If you enter into a transaction through Union Shopper to purchase services or tickets/vouchers for those services supplied directly by a third party, Union Shopper is not responsible for the provision of those services or for any misunderstanding between you and the supplier.
In all arrangements involving the direct provision of services by third parties, Union Shopper accepts no liability of any kind in connection with or arising from such an arrangement.
Promotional/advertising material and online links to third party sites
It is Union Shopper's policy to maintain a high standard of promotional material for the exclusive use of members. This material can be in the form of general marketing tools (e.g. member kits, pens etc), or joining our mailing list for direct mail and/or electronic mail. We will not communicate with you without first asking you whether you wish to receive promotional information. All members however are encouraged to join our mailing list as it enables Union Shopper to effectively deliver important service information, notice of newly available products and services, website enhancements and to receive feedback. Our electronic communications are fully compliant with the Spam Act 2003 and we do not send unsolicited messages.
If you are receiving promotional information about The Union Shopper Inc. or its affiliates and do not wish to receive this information any longer, you may remove your name from our list either by following the instructions on how to withdraw your information provided within the material, or by visiting our website using the mailing list facilities available to update or remove information. Any Union Shopper promotional material forwarded will be sent to you only from Union Shopper.
Union Shopper establishes relationships with business partners that allow visitors to our website to link directly to sites operated by these partners. Some of these sites may be "co-branded" with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.
Union Shopper is not responsible for the content or practices of websites operated by third parties that are linked to our sites. These links are meant for the user's convenience only. Links to third party sites do not constitute sponsorship, endorsement or approval by Union Shopper of the content, policies or practices of those third party sites. Once you have left our site via such a link, you should check the applicable privacy policy of the third party site.
We will not provide any of your personal information to advertisers or any other organisation without your express consent.
Computer viruses
All care is taken to ensure that the Union Shopper website and its data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.
Monitoring our service
Members who consent to receive from time to time Union Shopper material about our products and services may be approached by Union Shopper to assist us in monitoring our service and member satisfaction. Members who do not consent to participate in these activities will be removed from such lists.
What else you should know about privacy on the internet
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.
Whenever you voluntarily disclose personal information over the Internet that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the internet.
For further information
Union Shopper takes any issues concerning privacy seriously and will work to address these concerns should we become aware of ongoing problems or concerns with our website and its terms of use.
If you would like more information about our terms of use or approach to privacy, or you have a problem or complaint, please contact us via our feedback form or contact our Member Services team on
1300 368 117 (view our trading hours), or email member@unionshopper.com.au.
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www.unionshopper.com.au
